We stand behind the quality of our products and offer a 6-month warranty to ensure your complete satisfaction. Our warranty covers manufacturing and workmanship defects and we will offer a repair free of charge.

Please note that alterations or modifications made to the original piece, such as resizing or engraving, should be performed by Hardtwein exclusively to be covered by this warranty.

Our warranty excludes any damages resulting from third-party workmanship, accidents, improper care, negligence, or regular wear and tear over time. If any stones are lost, they can be replaced for a fee. Damages not covered by our warranty may be repaired for a fee that is determined by the severity of the damage.

Warranty Claim

To make a warranty claim, please email us at info@hardtwein.com with your order number and personal details, so we can quickly locate your order and assist you further.

Care

It's crucial to handle all jewelry with care, and we recommend not wearing our pieces during activities such as exercising, showering, cleaning, swimming, sleeping, gardening, or similar. Please consult our Care Guide for instructions on how to properly care for your jewelry.