Terms of service

Last updated: March 18, 2025

1. Definitions

1. Hardtwein: Refers to Hardtwein, located in Almere and registered with the Chamber of Commerce under number 91604036.
2. Customer: The individual who has entered into a contract with Hardtwein.
3. Party: Refers to both Hardtwein and the customer collectively.
4. Consumer: A customer who is acting in a private capacity, as an individual.

2. Identity of the Business

1. Name: Hardtwein
2. Location: Almere
3. Contact Email: info@hardtwein.com
4. Chamber of Commerce Number: 91604036
5. VAT ID: NL004902205B96

3. Scope of Terms

1. These terms and conditions apply to all offers, orders, activities, agreements, and product deliveries by or on behalf of Hardtwein.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. Until the contract is finalized, Hardtwein reserves the right to modify terms, conditions, and pricing.

4. Pricing

1. All prices used by Hardtwein are in euros and are inclusive of VAT.
2. Shipping costs remain unchanged regardless of the number of items ordered.
3. Hardtwein is entitled to adjust all prices for its products on its website or in any communications at any time.

5. Payment

1. The purchase agreement takes effect upon acceptance of the offer and fulfillment of any conditions attached. Until an acceptance confirmation is sent by email, the customer may cancel the agreement.
2. Payment options available through Hardtwein include: Visa, Mastercard, Maestro, American Express, Paypal and iDEAL.

6. Returns

1. We strive to deliver products that meet expectations. Due to the made-to-order nature of our pieces, all purchases are final sale and cannot be returned or refunded.
2. If your ring does not fit, we offer resizing for most designs—up to three sizes up or down. Some styles cannot be resized due to their design, which is indicated on each product page. Please ensure you select the correct size when placing your order.
3. Please contact info@hardtwein.com to inquire about resizing and receive further instructions. Requests sent without prior approval will not be accepted.
4. Resizing costs, as well as shipping fees (to and from Hardtwein), are at the customer's expense.
   
5. Return-related costs and risks are the responsibility of the customer. We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for lost or stolen packages.
6. Once the item is received and the resizing is completed, we will notify you and arrange the return shipment.
7. For warranty-related cases, Hardtwein will cover the return shipping costs.

7. Retention of Ownership

1. Hardtwein retains ownership of all products until the consumer fulfills all payment obligations under any agreement with Hardtwein.
2. Until then, Hardtweiny reserves the right to enforce retention of ownership and reclaim the products.
3. Exercising retention of ownership dissolves the agreement, allowing Hardtwein to claim any damages, lost profits, and interest.

8. Delivery

1. Delivery of products ordered online takes place at the address indicated by the customer.
2. Within the European Union, orders are shipped via DHL Express.
3. Hardtwein is not liable for delivery delays caused by DHL Express.
4. Any delivery period specified by Hardtwein is indicative and does not give the customer the right to dissolution or compensation if this period is not met with.
5. Delivery delays do not entitle the customer to compensation or termination of the agreement.
6. If Hardtwein receives no objections within 7 days, it assumes its obligations have been met.
7. The customer must ensure that the actual delivery of the products ordered by them can take place in time.

9. Packaging and Shipment

1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Hardtwein may not be held liable for any damage.
2. If the customer themselves takes care of the transport of a product, they must report any visible damage to products or the packaging prior to the transport to Hardtwein, failing which Hardtwein cannot be held liable for any damage.

10. Warranty

1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material. 
2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.
4. Beyond the 14-day return period, a 6-month quality guarantee applies. For issues arising within this period, contact info@hardtwein.com. We will collaborate with the consumer to address the issue. If repair is possible, it will be arranged; otherwise, a replacement or refund will be offered.
5. Hardtwein is not liable for the risk of loss, damage, or theft of delivered items.

11. Complaints

1. The customer must examine delivered products as soon as possible for defects.
2. Any issues should be reported within 7 days of discovery to Hardtwein, describing the problem in detail to allow for adequate response.
3. The customer gives a detailed description as possible of the shortcomings, so that Hardtwein is able to respond adequately. 
4. The customer must demonstrate that the complaint relates to an agreement between the parties.

12. Giving notice

1. The customer must provide any notice of default to Hardtwein in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Hardtwein (in time). 

13. Liability

1. If Hardtwein is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
2. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

14. Right of Dissolution

1. The customer has the right to dissolve the agreement if Hardtwein imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance. 
2. If the fulfillment of the obligations by Hardtwein is not permanent or temporarily impossible, dissolution can only take place after Hardtwein is in default. 
3. Hardtwein has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Hardtwein good grounds to fear that the customer will not be able to fulfill his obligations properly.

15. Force Majeure

1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Hardtwein in the fulfillment of any obligation to the customer cannot be attributed to Hardtwein in any situation independent of the will of Hardtwein, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Hardtwein. 
2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages. 
3. If a situation of force majeure arises as a result of which Hardtwein cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Hardtwein can comply with it. 
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. 
5. Hardtwein does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

16. Modification of Terms

1. Hardtwein is entitled to amend or supplement these general terms and conditions. 
2. Changes of minor importance can be made at any time. 

17. Governing Law

1. Dutch law is exclusively applicable to all agreements between the parties. 
2. The Dutch court in the district where Hardtwein is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.